Key AMS Offerings
24/7 SAP Support
- Always-on support for critical SAP systems, ensuring business continuity.
- Dedicated helpdesk for rapid issue resolution and incident management.
- Multi-level support (L1, L2, and L3) covering functional and technical aspects of SAP.
Incident & Problem Management
- Swift identification and resolution of recurring SAP issues to prevent future disruptions.
- Detailed root cause analysis (RCA) and implementation of preventive measures.
- Service-level agreements (SLAs) to ensure prompt attention and resolution timelines.
Change & Release Management
- Safe and efficient management of SAP changes, updates, and upgrades.
- Compliance-focused governance to manage changes with minimal risk.
- Comprehensive testing and release planning to ensure smooth transitions with minimal business impact.
SAP Performance Optimization
- Continuous system monitoring and performance tuning to enhance operational efficiency.
- Identification and resolution of system bottlenecks, including database performance and ABAP code tuning.
- Strategic recommendations for system improvements and hardware optimization.
Custom Enhancements & Developments
- Tailored SAP development solutions, including custom workflows, reports, and UI enhancements (Fiori apps).
- Expertise across SAP modules like FI/CO, SD, MM, PP, and more to ensure your SAP system aligns with your unique business needs.
- Seamless integration with third-party systems and custom solution design for end-to-end automation.
User Support & Training
- Continuous support and training for SAP users to ensure optimal system utilization.
- Custom training materials, documentation, and workshops for new features, upgrades, or changes.
- Knowledge transfer sessions to empower your team for self-sufficient system management.
SAP Landscape Management
- Comprehensive management of your SAP landscape, including system health checks, disaster recovery, and capacity planning.
- Regular system updates, patch management, and security checks to ensure system integrity.
- Cloud, on-premise, or hybrid environment support based on your business infrastructure.
Service Request Management
- Efficient handling of routine service requests, such as configuration changes, access management, or data migrations.
- Automation of frequent tasks to improve accuracy and response times.
- Fast-track service request fulfillment with our streamlined process.
Continuous Improvement & Innovation
- Ongoing evaluation of your SAP system to identify areas for enhancement and process automation.
- Leveraging the latest SAP technologies like S/4HANA, SAP Fiori, and SAP Cloud Platform to drive digital transformation.
- Innovation advisory to ensure your SAP environment remains competitive and future-ready.
Specialized AMS Offerings
SAP S/4HANA Support
- Expertise in S/4HANA environments, providing support for performance, database optimization, and Fiori UX enhancements.
- Support for greenfield implementations and brownfield migrations to S/4HANA.
- Advisory on S/4HANA capabilities and benefits to help you make informed decisions.
SAP Fiori & Mobility
- Full support for SAP Fiori applications and mobile solutions to boost user experience and accessibility.
- Custom Fiori app development and maintenance to meet your specific business requirements.
- Troubleshooting and performance optimization of Fiori apps for smooth operation.
SAP Integration Management
- Managing SAP integrations with third-party systems, ensuring seamless data flow and process automation.
- Expertise in SAP PI/PO, SAP CPI, and API management for real-time system integration.
- Comprehensive monitoring and support to ensure uninterrupted integration performance.
Security & Compliance
- Regular SAP security audits and role management to ensure compliance with standards like GDPR, SOX, and others.
- Proactive monitoring for vulnerabilities and timely security patch management.
- Governance and risk management to safeguard sensitive business data.
Why choose Microsaas?
- Focused SAP Expertise: Our team consists of seasoned SAP professionals who specialize in multiple modules, industries, and business processes.
- Scalable AMS Model: Our flexible AMS model scales with your business, offering tailored packages and service delivery models (onshore, offshore, or hybrid).
- Cost-Effective Solutions: We offer optimized AMS services, reducing the total cost of ownership for SAP systems while maintaining high performance and stability.
- Proactive & Preventive: We don’t just fix problems – we anticipate them. Our continuous improvement mindset ensures your SAP systems evolve alongside your business needs.
- Future-Ready Innovation: We stay ahead of SAP’s evolving technologies, ensuring your business can leverage the latest innovations like S/4HANA and Fiori to stay competitive.